FAQs

Visas & Arrival in Cambodia

All visitors to Cambodia must have a passport that is valid at least 6 months after the date of departure from Cambodia and with at least one blank page. Accompanied minors must hold a valid passport and are subject to the same procedures as adults.

Foreign-Affair-Logoweb
Visa on arrival

Most visitors obtain their visas directly upon arrival in Cambodia.
Available at all international airports in Cambodia as well as any international land border and for nationals of most countries. Noteworthy exception for nationals of the following countries who must consult a consulate or embassy before coming: Afghanistan, Algeria, Bangladesh, Iran, Iraq, Nigeria, Pakistan, Saudi Arabia, Sri Lanka, Sudan.
Nationals of ASEAN member countries are exempt from visa requirements for a tourist stay.

Cost: $30 US
Provide: 2 passport photos

Duration: The tourist visa is for a duration of 30 calendar days, extendable only once for an additional 30 days. People wishing to stay longer in Cambodia can also apply for an E visa (business visa) via the arrival visa procedure.
Any exceeding of the duration of the visa carries a penalty of 10$/US per day, payable when leaving the territory.

E-Visa

The Ministry of Foreign Affairs has set up an online visa application procedure that saves time at border crossings.
The procedure takes 3 working days, however we advise you to allow extra time.

evisa_2017

Entry points include Cambodia’s three international airports (Phom Penh, Siem Reap, Sihanoukville) and at the following land borders: Poipet/Aranya Prathet and Cham Yeam/Hat Lek (Thailand) and Bavet/Moc Bai (Vietnam).
The visa is valid for entry into Cambodia within 3 months of issue.

https://www.evisa.gov.kh/

Weather

Cambodia has a tropical climate with clearly defined seasons:
Dry season: From November to May. Rainfall is very low or non-existent. Temperatures from 25° to 30° from November to March with cool episodes when temperatures can drop below 20°. April and May are the hottest months of the year with temperatures reaching 45°.
Rainy season: From June to October. Temperatures remain very high at the beginning of the season, tropical storms can be particularly intense, causing flooding and major material damage. The peak rainfall is in September/October.
Most people visit Cambodia from November to March. However, Cambodia remains an interesting destination outside this period, when attendance at tourist sites drops significantly. The rainy season is a good time to enjoy many activities in the Cambodian countryside.

Food & Beverages

You cannot drink tap water in Cambodia, it is imperative to consume only bottled water. Ice cubes should be avoided in small local restaurants but can be safely consumed elsewhere.
Raw fruit and vegetables: The fruit must be peeled before consumption. Raw vegetables are not recommended for people with sensitive stomachs.
Restaurants: The universal rule is that a quality restaurant will always be frequented, in Asia at practically any time of day. Caution should be exercised in the case of establishments that are clearly empty or where there are very few people.

Local habits

The Khmer people are globally open-minded and tolerant, as visitors you are always allowed to make mistakes. As with any visit to a foreign country, it is advisable to adapt as much as possible to local customs.
It is advisable to take off your shoes at the entrance of a pagoda and when entering certain houses, do not touch the heads of adults or children. It is important to remain calm in all circumstances, any conflicts always find an amicable solution.
For women, any physical contact with the monks is to be proscribed, and try to wear loose, covering clothing when visiting pagodas and at the Royal Palace, in particular.

Money

Riels and U.S. dollars are used in the territory with a generally accepted exchange rate of $1 for 4000 Riels. Amounts under $1 are always in Riels.
It is possible to withdraw $US in the many ATMs in the country for sums up to 500$ per withdrawal (several successive withdrawals possible), Visa and Mastercard are generally accepted.

riels

Large denominations ($50 and $100) are generally refused in small local businesses. One solution is to use large denominations when shopping in convenience stores that almost always have change.
Particular attention must be paid to U.S. dollar notes, especially when receiving change, a torn note even slightly damaged will be unusable. Also refuse any $2 bills.

Note that Cambodian Riels are without value and cannot be exchanged outside the country.

Tips

pourboires

It is not customary to tip in Cambodia. If you are satisfied with the service, however, a tip will be appreciated; it should be given directly from hand to hand.

Health

No specific vaccinations are required to travel to Cambodia, it is however recommended to be up to date for the usual vaccines (Tetanus, tuberculosis…). Hepatitis A and typhoid fever vaccines are recommended. It is important to protect yourself from mosquitoes that can transmit dengue fever and more rarely malaria. No preventive treatment is recommended except for prolonged stays in rural areas.

For anyone at risk it is important to consult a tropical medicine service before your departure. The usual drugs are widely available in Cambodia, and no prescription is necessary, but it is important to know the name of the molecules and dosages, as the trade name of the drugs may be different. For any long-term or specific treatment it is imperative to travel with a sufficient stock of medicines and a prescription translated into English.
Travel insurance is highly recommended.

Telephone & Internet

Téléphone et Internet

Wifi connections are widespread in Cambodia, access speed is generally good except in rural areas. It is possible to buy a SIM card to insert in a phone, the country has a very good mobile coverage (3G/4G included). Sim cards and refills are available in all local shops.

Security

Cambodia is a safe country, cases of physical aggression towards foreigners are extremely rare. It is however advisable to apply the basic, customary security rules: take care of valuables, keep important documents and cash in your hotel safe. Avoid ostentatiously displaying your wealth, don’t get involved or participate in any political event or practice any illegal activity.

securite voyage

Useful contacts

contacts utiles

Hospital Calmette (Phnom Penh) : +855 (0)23 42 69 48
Institut Pasteur of Cambodia : +855 (0)23 42 60 09
Royal Angkor International Hospital (Siem Reap)  : +855 (0)63 761 888

Tourist Police
– Phnom Penh : +855 (0)12 942 484
– Siem Reap : +855 (0)12 402 424

United States Embassy, Phnom Penh: +855 (0)23 728 000
British Embassy, Phnom Penh: +855 (0)23 427 124
Canadian Embassy, Bangkok (also responsible for Cambodia): (66) 0 2646 4300
Australian Embassy, Phnom Penh: +855 (0)23 213 470
South African Embassy, Bangkok, Thailand (also responsible for Cambodia): + 66 (0)2 659 2900
Irish Embassy, Hanoi, Vietnam (also responsible for Cambodia): +84 (0)4 974 3291
New Zealand Embassy, Bangkok, Thailand (also responsible for Cambodia): +66 (0)2 254 2530

Our terms of sales

Registration

You agree to make the half-day trip/ day trip / full trip as detailed in your program, by your registration. This is done by signing your quotation called “overview”.

PaYment

To be considered definitive, any registration made more than 30 days from the date of departure must be accompanied by a payment to Siem Reap A La Carte of a deposit of 50% of the total amount of the trip. This amount appears on the signed overview.

A registration made by telephone is not considered final until the deposit has been received. Upon request, however, we will gladly keep an option to register temporarily your trip and without commitment.

We will maintain your booking as long as it will not be necessary for a customer wishing to register definitively at the same dates. However, the given option can not exceed one week.

The balance must be received no later than 30 days (4 weeks) before departure. The customer who has not paid the balance on the agreed date is considered to have canceled his trip without being able to claim indemnities.

For any registration made less than 30 days from the date of departure, payment must be made in one time and for the full price of the trip.

You can pay the price of your trip (deposit and balance of the price to more than 30 days from the date of departure or total price for any registration made less than 30 days from the date of departure):

  • by bank transfer (see bank details below)
  • by credit card (Visa or Mastercard) under certain conditions. Contact us for any credit card payment request.

For any payment, the amount of which is validated and cashed by Siem Reap A La Carte, an invoice will be sent to the person who made the registration on behalf of the traveler(s) of the program. In case of registration more than 30 days before the date of departure of the trip, the balance of the price of the trip must be paid, without reminder sent by Siem Reap A La Carte, no later than 35 days before the date of departure.

Any delay in the payment of the balance will be considered as a cancellation of your fact for which it will be applied the cancellation costs referred to in the article “Cancellation” below.

Your registration is final upon the signature of your overview. In case of difficulty, we are at your disposal.

Prices quoted are net, expressed in US dollars.

Administrative and sanitary formalities

Before you register to undertake your journey, you must verify that each traveler, according to his personal situation and nationality, is in possession of the valid passport or identity card (CI) and which will be the one used to carry out the intended journey as well as any other document(s) (visa, family record book, authorization to leave the territory, etc.) that are necessary and comply with the requirements for transit and / or enter into the country of the trip. For nationalities other than French, Siem Reap A La Carte is at your disposal to assist you in your efforts.

Information transmissions

The person making the registration in the name and on behalf of all the participants in the trip undertakes to transmit to each traveler the information provided by Siem Reap A La Carte concerning the trip so that Siem Reap A La Carte can not be held for any fault or omission in the transmission of this information.

Amendments of services required by the traveler(s)
  • After registration of the trip and before the departure date, any request for modification (additions or withdrawals (extension, deferred return, change of accommodation.)) of travel services, can only occur with the prior agreement of Siem Reap A La Carte and payment to Siem Reap A La Carte, by all means of payment that allows cashing. In case of failure to receive the payment, Siem Reap A La Carte cannot be held to make the desired changes. From the date of departure, any request for modification and / or request for non-fulfillment of all or part of the travel services will not give right to any refund of the initial services. Any new services requested during the trip must be paid in advance to Siem Reap A La Carte or designated service providers.
  • Beyond three program modifications before validation, a fee of $30 per new proposal will be added to the quote.

 

 

Terms of cancelation

In case of cancellation by the participant, the applied policy is as follows:

  • More than 30 days before the start of the trip: 50% of the total amount has to be paid
  • From 29 to 14 days: 75% of the total amount has to be paid
  • Less than 13 days: no refund

The reimbursement from Siem Reap À La Carte to customers will be made by bank transfer thus costs will be borne by the customers. Will also be deducted all cancellation fees claimed by hotels and partners.

In case of cancellation by Siem Reap À La Carte, the participant will be fully refunded but cannot receive any compensation.

No refunds will be made :

  • For services included in the Siem Reap À La Carte service and not used by the participant.
  • For activities cancelled due to events beyond the control of Siem Reap A
    La Carte (bad weather, political incident, force majeure). In these cases, Siem Reap A
    La Carte is committed to offering alternative activities to the best
    conditions or to reschedule activities as much as possible.
Force majeure

Siem Reap A La Carte can not be held responsible for fortuitous events, cases of force majeure (including strikes, bad weather, natural disasters, interruption of the means of communication…) because of third parties, or the fault of the User (non-compliance with administrative formalities, customs, health, no presentation to boarding,…).

The User will therefore bear all the pecuniary consequences resulting from the occurrence of a case of force majeure affecting the performance of the obligations of Siem Reap A La Carte.

Terms of sale updated on December 1st, 2018.